francis_coq

Examen de PropNex Realty Pte Ltd

SEE CHOR HOCK(KELVIN) R050081C - extremely bad

SEE CHOR HOCK(KELVIN) R050081C
Negative rating. Don’t ever engage him.
Kelvin See is very dishonest, unethical, mislead his client and provided false, inaccurate and misleading information. He also misrepresented several facts and was negligent and failed to perform his duties and give any professional advice. He has breached CEA Code of Ethics and Professional Client Care.
This is the worst experience my gf has encountered. Not sure how my gf’s sister (“le sister”) got to know Kelvin See who claimed to have more than 11years of experience but yet doesn’t know about HDB resale checklist and/or process and at several occasions missed out steps and details, and caused a lot of inconvenience for my gf’s, her family and their buyer. Suspect he’s an old scammer who try to deceive my gf’s innocent sister.
Although my gf’s mum is the rightful flat owner but she can't understand/read English. For some reason, probably due to le sister being deceived by Kelvin See, le sister decided to sell her mum’s flat even though her mum did not agree. Despite Kelvin See knowing my gf’s mum can't understand/read English, Kelvin See coerced my gf’s mum to sign an exclusive form in the absence of my gf and without explaining the content, and including but not limited to the following:
1. with reference to clause (k) of Schedule 2 of the exclusive form, Kelvin See did not explain and go through the resale checklist as stated in the form. Both her mum and sister were not aware of the contents; and
2. with reference to (b) of Schedule 2 of the exclusive form, Kelvin See did not exercise due diligence to market the flat (belonging to my gf's mum) above valuation. Le sister is first-timer and has no knowledge of market rate. According to my gf’s friends who are also real estate agents (some of them are from PropNex), they usually will ask for indicative valuation before proposing the expected selling price subject to their clients' consent. However, Kelvin See did not perform any due diligence and rely on outdated past transactions and told my gf’s mum and sister to follow market rate of which is way below valuation (loss of more than $50k); and
3. with reference to (d) of Schedule 2 of the exclusive form, Kelvin See did not provide assistance and advice to my gf’s mum (the legally rightful owner) or le sister. All information that they are aware were from my gf’s resources online or advices from my gf’s friends who are also real estate agents. Below are several examples of Kelvin See not providing assistance and advice to my gf’s mum and/or le sister who have no knowledge regarding sale of HDB resale flat:
(1) terms and conditions of contra is provided by my gf’s friend; Kelvin See did not advise my gf’s mum (client) or le sister at all; and
(2) told my gf to rely on buyer's verbal promise instead of drafting written agreement to be sign by the buyer – which is for client (in this case, my gf’s mum and my gf) interest. My gf insisted several times and told Kelvin See firmly that she wants the written agreement from the buyer. However, Kelvin See was quite reluctant; and
(3) my gf received complaint from the buyer (first-timer) that Kelvin See failed to check for completeness and omitting signature – negligence and caused inconvenience to both my gf and the buyer as the buyer need to meet up with my gf due to Kelvin See’s negligence.

As my gf was not present when Kelvin See coerced her mum to sign the form, she was not aware that her mum has signed the form. And he deceived le sister and her mum and made several false claims including but not limiting to the following:
1. all terms stating on the exclusive form prepared by Kelvin See, particularly clause 6 (Commission) cannot be amended; and
2. additional terms in the exclusive form prepared by Kelvin See which are not in the CEA template but Kelvin See told le sister that the form was printed from his agency (PropNex) and insisted that the terms cannot be deleted/amended.

However, as verified with my friends who are also PropNex real estate agents, the terms (particularly clause 6) are negotiable.

We are extremely disgruntled with Kelvin See's unprofessional act of conduct - breaching the Estate Agents Act (Cap. 95A) made thereunder including the Code of Ethics and Professional Client Care or the Code of Practice for Estate Agents. His license should be revoked.

Any expert here can advise us how do we demand for compensation from the agent for the losses and damages due to his misrepresentation and negligence?