As a frequent traveler in Japan, I rely on the tra...
As a frequent traveler in Japan, I rely on the train services of this company to get around. The website is user-friendly and easy to navigate, making it convenient to check schedules and purchase tickets. However, I've encountered occasional delays and overcrowded trains during rush hours, which can be quite frustrating. 🚆 The customer service is polite, but there's definitely room for improvement in addressing and resolving issues promptly. Despite these drawbacks, the company covers a vast network, connecting major cities and scenic areas efficiently. Overall, the experience has been average, with the company meeting the basic travel needs but leaving some room for improvement in terms of punctuality and customer service responsiveness.