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Fastway Tecnologia Ltda : révolutionner les solutions omnicanal avec Fastdialer
Fastway Tecnologia Ltda est une entreprise technologique de premier plan spécialisée dans la fourniture de solutions omnicanales innovantes et efficaces aux entreprises de toutes tailles. Avec son produit phare, Fastdialer, la société a révolutionné la façon dont les entreprises interagissent avec leurs clients sur plusieurs canaux.
Fastdialer est une solution omnicanal tout-en-un qui combine WhatsApp, Discador, Ura, Chatbots, Facebook et Agente Digital pour offrir aux entreprises une expérience de communication transparente. La plate-forme permet aux entreprises de dialoguer avec leurs clients via différents canaux et leur fournit des informations en temps réel sur le comportement des clients.
L'une des principales caractéristiques de Fastdialer est son intégration WhatsApp. Avec plus de 2 milliards d'utilisateurs actifs dans le monde, WhatsApp est devenue l'une des applications de messagerie les plus populaires au monde. En intégrant WhatsApp dans Fastdialer, les entreprises peuvent désormais communiquer avec leurs clients sur une plateforme qu'ils connaissent déjà.
La fonction Discador permet aux agents de passer des appels sortants depuis la plateforme elle-même. Cela élimine le besoin pour les agents de basculer entre différentes applications tout en passant des appels et améliore la productivité globale.
La fonctionnalité Ura (Unidade de Resposta Audível) permet aux entreprises de créer des systèmes de réponse vocale interactifs capables de gérer les requêtes des clients sans intervention humaine. Cela permet non seulement de gagner du temps, mais garantit également que les clients reçoivent des réponses rapides, même en dehors des heures de bureau.
Les chatbots sont une autre fonctionnalité clé de Fastdialer qui permet aux entreprises d'automatiser les interactions avec les clients à l'aide de l'intelligence artificielle (IA). Les chatbots peuvent gérer les requêtes de routine telles que les mises à jour de l'état des commandes ou les FAQ tout en libérant des agents humains pour des tâches plus complexes.
L'intégration de Facebook permet également aux entreprises de dialoguer avec leurs clients sur les plateformes de médias sociaux. La fonctionnalité Agente Digital fournit des informations en temps réel sur le comportement des clients en suivant les interactions sur tous les canaux en un seul endroit.
L'engagement de Fastway Tecnologia Ltda envers l'innovation et l'excellence en a fait l'un des noms les plus fiables de l'industrie. L'accent mis par l'entreprise sur la fourniture d'une expérience omnicanale transparente a aidé les entreprises à améliorer la satisfaction et la fidélité des clients.
En conclusion, Fastdialer de Fastway Tecnologia Ltda change la donne pour les entreprises qui cherchent à rationaliser leurs canaux de communication. Avec ses fonctionnalités complètes et son interface facile à utiliser, Fastdialer est la solution parfaite pour les entreprises de toutes tailles qui cherchent à améliorer leur engagement client et leur productivité.
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