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J'ADORE leurs produits! Cependant, j'ai appelé pour obtenir des informations et j'ai été confié à un représentant du service clientèle nommé Nina, elle était très impolie et semblait ennuyée par chaque question que j'avais. Pour être le service à la clientèle, je ne me sentais pas du tout accueilli et je n'ai pas été traité avec respect. Je peux l'entendre se plaindre à bout de souffle en espagnol (en supposant que j'étais américain et que je ne parlais pas espagnol!) Dommage que j'aie des attentes différentes et que j'aie dû gérer cela, je me demande pourquoi ils auraient quelqu'un comme ça au service client comme la voix de leur entreprise et de leurs produits. Quand j'ai demandé à parler à un superviseur de son comportement et clairement parce qu'elle ne voulait pas prendre soin de moi .. elle a dit que je devais écrire une lettre avec mes préoccupations à l'entreprise afin de parler à quelqu'un en charge et ensuite raccroché sur moi! Expérience très décevante.
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